Last updated: 2026-05-29
Appalachian Integrations ("Appalachian") provides project-based installation and ongoing support. This policy explains when refunds happen and how cancellations work.
If you cancel a quoted project before work begins, any deposit is refundable less the cost of materials already ordered or custom-cut for your job. If you cancel mid-project, you are responsible for labor performed and materials installed or ordered to that point; any remaining prepaid balance is refunded.
Recurring support or monitoring agreements continue month-to-month. Either party can cancel with 14 days written notice. The final month is pro-rated to your cancellation date. There are no early-termination fees and no annual lock-in contracts.
Scheduled visits can be rescheduled or cancelled with 24 hours notice at no charge. Cancellations with less than 24 hours notice may be billed for committed crew time.
Our installation workmanship is warranted for 90 days. If an installation fault appears in that window, contact us and we will return at no additional charge to correct it.
"Not done right" means specifically: work listed in the agreed scope was not performed, or installation workmanship fell below industry standard. It does not cover hardware failure (manufacturer warranty), work outside the agreed scope, damage or changes made by others after our work, power or network events, or different preferences than what was quoted (those are change orders).
Equipment we supply carries the manufacturer's warranty, which passes through to you. Defective hardware is handled under that warranty. Special-order and custom items may be non-returnable once ordered, as noted in the quote.
If our crew damages your property during a visit, notify us within 7 days. We carry general liability insurance and will repair, replace, or compensate fairly under our coverage. Coverage details and certificate are available on request.
If a refund is owed, it is processed within 7 business days to the original payment method via Stripe.
If a billing dispute arises, please contact us first at [email protected]. We respond within one business day and strongly prefer resolving disagreements directly. Chargebacks filed without first contacting us may be contested with evidence of work performed.
Email [email protected] with the project or property name, invoice number, and a brief description. We acknowledge within one business day and aim to resolve within 14 business days.