Last updated: 2026-05-29
These Terms govern any work performed by Appalachian Integrations ("Appalachian," "we," "us"), Appalachian Integrations LLC, a Virginia limited liability company, for any customer ("Customer," "you") who accepts a written quote or signs a service agreement. By accepting a quote in writing, signing a service agreement, or paying an invoice for services, Customer agrees to these Terms.
Appalachian provides low-voltage and electronic systems work: structured cabling and networking, video surveillance and access control, audio-visual and systems integration, and remote and on-site support. The specific scope for each Customer is defined in the written quote or service agreement, which lists the work, materials, and price.
Installation and project work is priced per the written quote, which states the labor, materials, and total. Unless the quote says otherwise, a deposit may be required before work or material orders begin, with the balance due on completion. Recurring support or monitoring, where contracted, is billed monthly. We invoice through Stripe and accept credit card, debit card, or ACH. We do not accept checks.
Recurring support agreements continue month-to-month until either party gives 14 days written notice. There are no annual lock-in contracts.
Late balances accrue interest at 1.5% per month or the maximum allowed by Virginia law, whichever is lower, beginning 30 days after the due date.
Work occurs in agreed-upon windows. Customer is responsible for providing reasonable site access, including any access codes, keys, network credentials, or escort necessary to complete the work. If access is not provided during a scheduled window, the visit may be billed for committed crew time.
Reschedules with at least 24 hours' notice are accommodated at no charge.
Materials and equipment are specified in the quote and billed as listed. Title to installed materials passes to Customer upon full payment for the relevant work. Manufacturer warranties on hardware pass through to Customer; Appalachian is not the manufacturer and does not extend or replace those warranties.
Appalachian operates as a contractor consuming materials affixed to real property under Virginia tax law. Sales tax on such materials is paid by Appalachian at purchase; no separate Virginia sales tax line item is added to Customer invoices for that work.
Where any work requires a license, permit, bond, or inspection issued by the Commonwealth of Virginia or a locality, Appalachian will comply with the applicable requirements before performing that work, or will arrange for appropriately licensed parties to perform it. Customer is responsible for disclosing any building, landlord, or facility requirements that affect the work.
Appalachian carries general liability insurance; a certificate is available on request. We warrant our installation workmanship for 90 days from completion: if an installation fault appears in that window, we will correct it at no charge. This workmanship warranty does not cover hardware failure (covered by manufacturer warranty), damage from other parties, power events, environmental causes, or changes made by others after our work.
If our crew damages Customer property during a visit, Customer must notify us within 7 days. We will assess in good faith and repair, replace, or compensate up to the limits of our coverage.
To the maximum extent permitted by law, Appalachian's total liability for any single claim is limited to the amount Customer has paid Appalachian for the work giving rise to the claim. Appalachian is not liable for indirect, consequential, incidental, or punitive damages, including data loss or business interruption.
Appalachian may decline or stop work where it poses a safety hazard to our crew, where the scope materially differs from what was quoted, or where Customer behavior is abusive toward our people. Any unearned, prepaid amount will be refunded in such cases, less materials already ordered or installed.
Appalachian will not disclose Customer-confidential information learned during work (including network credentials, access codes, alarm credentials, business operations, or visible Customer materials) except as required by law. Customer is responsible for rotating any credentials shared with us after a project or support relationship ends.
Appalachian is an independent contractor, not an employee, partner, or agent of Customer. Appalachian is responsible for its own taxes, insurance, and employment obligations.
These Terms are governed by the laws of the Commonwealth of Virginia. Disputes will be resolved in the state or federal courts located in Albemarle County or the City of Charlottesville, Virginia.
Questions about these Terms can be sent to [email protected].